Mind Health Matters Talking Therapy is committed to protecting and respecting your privacy. This GDPR Privacy Policy explains how your personal information is collected, used, stored, and protected and your rights under the General Data Protection Regulation (GDPR).
Who We Are
Mind Health Matters Talking Therapy provides counselling services and is responsible for handling your data securely.
What Data We Collect
Mind Health Matters Talking Therapy may collect and process the following personal data:
Contact Information: Name, email address, phone number, etc., to communicate with you.
Sensitive Information: Information shared during counselling sessions is confidential and only used to provide services.
Technical Data: IP addresses, browser type, and usage data for website analytics.
How your Data is used
To provide and personalise our counselling services.
To communicate with you about appointments, services, and updates.
To improve the website and services through analytics (data is anonymised wherever possible).
Legal Basis for Processing
The processing of your personal data relies on one or more of the following legal bases:
Consent: When you agree to the privacy policy, I rely on your consent to process your data.
Contractual Obligation: To fulfil counselling services.
Legitimate Interest: For analytical purposes to enhance my services.
Data Sharing and Disclosure
Mind Health Matters Talking Therapy does not share your personal data with third parties except;
a) with third-party service providers (such as booking systems) that assist in providing our services. These providers are GDPR-compliant.
b) When legally required or to protect rights and safety.
Data Security
Mind Health Matters Talking Therapy use strict security measures to protect your personal information from unauthorised access, loss, or misuse. However, please be aware that no method of data transmission or storage is completely secure.
Data Retention
Mind Health Matters Talking Therapy retain your personal data only for as long as necessary to fulfll our services or comply with legal obligations. After this period, Mind Health Matters Talking Therapy will securely delete your data.
Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Rectify any inaccurate information.
- Erase your data (right to be forgotten).
- Restrict processing.
- Object to processing.
- Data Portability for your information.
To exercise any of these rights, please contact us at info@mindhealthmatterstalkingtherapy.co.uk.
Changes to this Policy
We may update this GDPR Privacy Policy from time to time. We encourage you to review this policy periodically for any changes.
Contact Us
For questions or to request changes to your data, please contact:
Email: info@mindhealthmatterstalkingtherapy.co.uk.
Phone: 07880 532517